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Shipping and Delivery

Free Shipping and Charges

Shipping charges (includes GST) per order for different countries:

Malaysia:

Countries / Regions
Shipping Fee
Delivery Period*

Nett Sale Order:

< RM50.00
≧RM50.00
 

West Malaysia  *Langkawi & Tioman GST tax-free zone

RM11.00
Free
2 - 5 business days

Sabah  *Labuan GST tax-free zone

RM13.00
Free
2 - 5 business days

Sarawak  

RM12.00
Free
2 - 5 business days

*Tax-free zone excludes GST

**Delivery period for reference only

 

International Shipping (excludes GST)

Countries / Regions
Shipping Charges
Delivery Period*
Nett Sale Order:
< RM500.00
≧RM500.00
 

Brunei, Indonesia, Philippines, Taiwan, Thailand, Bangladesh, Cambodia, South Korea, Maldives, Myanmar, Sri Lanka, Vietnam, India, Pakistan and Japan

RM130.00
Free
3 - 7 business days

 

Countries / Regions
Shipping Charges
Delivery Period*
Nett Sale Order:
< RM600.00
≧RM600.00
 

United States of America and Canada

RM150.00
Free
3 - 7 business days

 

Countries / Regions
Shipping Charges
Delivery Period*
Nett Sale Order:
< RM850.00
≧RM850.00
 

Belgium, Egypt, France, Germany, Italy, Jordan, Kuwait, Luxembourg, Netherlands, Qatar, Saudi Arabia, United Arab Emirates, United Kingdom, Denmark, Finland, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland and Turkey

RM200.00
Free
3 - 10 business days

 

*Delivery period for reference only.

 

We strive to deliver your purchased products in the shortest time possible. All orders will be processed as soon as the transaction is confirmed. All orders are delivered by our dedicated courier service, Monday – Friday, excluding weekend and public holidays.

 

 

Important notice on customs fees, duties or taxes.

Our prices do not include duties or value-added taxes (vats). if assessed, these charges are the responsibility of the package recipient who will be billed by our courier services upon delivery. We will also include an invoice on the package stating the price of the items for customs declaration.

 

Important notice on items that are prohibited to ship internationally.

Product with Aerosol Can packaging is prohibited to ship internationally. The aerosol can is categorised under Hazard Class 1 - Dangerous Goods. The product that is prohibited to ship internationally is Clinelle PureSWISS Thermal Spring Water (Refer image below).

 Clinelle PureSWISS Thermal Spring Water

Delivery process and lead time

1. Delivery will take up to 3-5 business days from the date of purchase for local delivery. International shipping period might variance on the custom clearance and declaration.
2. Orders placed on Friday after 3PM and over the weekend will be processed on Monday and will be delivered out on Tuesday by our dedicated courier service, excluding Malaysia public holidays.
3. Delivery is not available for addresses with A.P.O, F.P.O and P.O. Boxes.

 

 

Order tracking and delivery status

1. Once your orders have been picked up by our logistic partners, tracking codes would be available and you can then track the delivery status of your orders:-


Local order: GDEX; and
International order: Aramex


2. In rare cases, there may be an unexpected service delay due to factors such as severe weather, natural disasters, transport accident, unscheduled events, and etc. Please contact our customer service at  info@clinelle.com or phone +6(03)-7809 6623, Monday to Friday (excluding Public Holidays) from 9.00am – 5.00pm for assistance.


 

Multiple address delivery

We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each unique address.

 

Do you ship internationally?

Yes

 

Why some countries are not listed in the list?

Please visit www.clinelle.com.hk to shop online and ship to China, Hong Kong and Macau directly.

We are not available to delivery to the following countries: Lebanon, North Korea, Russia Federation and other which not listed above.

 

 

 

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